FAQ

Frequently Asked Questions

What's inside a CraveCrate?
Each CraveCrate is packed with a curated mix of sweet, salty, and savory snacks — all hand-picked to surprise and delight. Every box is a new adventure!

Is CraveCrate a real company?
Absolutely! CraveCrate is a real, US-based snack box company. We're passionate about curating unique and delicious snacks and delivering them right to your door. Have questions? Reach out anytime at joanna@havenridgepartnersllc.com — we'd love to hear from you!

Do you offer free shipping?
Yes! Free shipping is available on qualifying orders. Use code CRAVE15 for 15% off your first box.

How long does shipping take?
Orders are processed within 1–2 business days. Standard shipping takes 3–5 business days. Express shipping is available for 1–2 business day delivery. You'll receive tracking info by email once your order ships.

Will you be adding new products?
Yes! We're always on the hunt for the next great snack. As we grow, we'll be expanding our lineup with new box sizes, themed crates, and limited edition collections. Follow us on social to be the first to know!

Will the boxes get better over time?
100%! We're just getting started. As CraveCrate grows, we'll be leveling up our curation, adding more snack variety, and creating even more exciting box experiences. Your support helps us do that — thank you! 🙌

Do you take snack suggestions?
Yes, we love hearing from our community! If you have a snack you think belongs in a CraveCrate, send us your suggestions at joanna@havenridgepartnersllc.com. We can't promise every snack will make the cut, but we read every message and love the input! 🍿

What's your return/refund policy?
Due to the nature of food products, we can't accept returns on opened items. However, if your order arrives damaged, incorrect, or missing items, contact us within 7 days at joanna@havenridgepartnersllc.com with your order number and a photo — we'll make it right with a replacement or full refund, no hassle!